Working with Rockland Downloadable/Printable Forms: To download, right-click link and select save.  To view/print, left-click link. 1. Terms & Service Policy 4. Credit Card Authorization 2. Business Credit Application 5. Sample PO 3. Guarantee   General: P.O. #: Provide a P.O. for each order Design: Name or description of design.  If the design is a reorder please reference the design number. Product: Provide colors, sizes, quantity, style, gender, fabric and weave/knit for each item. Indicate when we should receive the product, from what vendor and which carrier. Receipt of Product: All product arriving at Rockland Embroidery needs to be labeled Attn: Your Company  & Your P.O. Number and should have a packing slip referencing this same information.  We will not be responsible for delays in production due to difficulty in matching product to your order when this information is not supplied.  All ground deliveries are received via our check-in process within 24 hours of delivery. Location: Specify the location(s) for logo(s) to be placed. Colors: Indicate the color for each area of the design by designating a PMS number or a Robison-Anton thread name and number.  We stock Robinson-Anton brand thread; thread color is not a perfect match to PMS colors. Ship Date: Indicate the date your order is to ship or be ready for pick-up at the end of the business day.  If your order will need to be picked up at an earlier time of day please advise this on your order. Price: Indicate the cost of all services broken down by service.  Please reference your quote number if available. Special Handling: Please specify any special handling such as polybag, special packaging, drop-ships, etc. Order Breakdown: Flats, Hats and Bags need to be put on separate purchase orders, as these items do not run together. Changes: All changes to your order must be submitted in writing; no verbal changes will be accepted.  No changes will be accepted after order approvals are signed. Digitizing Information: Design: Is artwork new, existing design number or requiring an edit. Artwork: Email all digitizing requests and orders to digitizing@rocklandembroidery.com We can accept ”Approved Artwork” in JPEG, EPS, Illustrator 10, and Photoshop 7 formats “Approved Artwork” is defined as:    1.  We can accept artwork in JPEG, EPS, Illustrator 10, and Adobe Photoshop 7 formats.    2.  An agreed upon size of the final embroidery.    3.  The fabric, weave/knit, type and color of garments/products, as well as the         embroidery location of each garment/product.    4.  The PMS and/or Robison Anton thread colors. Colors: Indicate the color for each area of the design by designating a PMS number or a Robison-Anton thread name. We stock Robinson-Anton brand thread; thread color is not a perfect match to PMS colors. Size: Specify the approximate size of the finished logo. Product: Specify the fabric, weave, color(s), garment style and location to be embroidered.  If there are various garments please provide this information for all items. Sample: Indicate if a pre-production sample is required via an e-mailed scan of the sewout or an actual sewout shipped to you or your customer. Customer Disks: Rockland Embroidery cannot be responsible for the quality of a design that we did not digitize in-house.  When you send us a digitized file it is assumed that you have seen the design and approve of the quality.  Keep in mind that different machines will embroider differently. Changes: All changes to your order must be submitted in writing; no verbal changes will be accepted. Note: We do not save quoted artwork.  All art work must be resent to digitizing@rocklandembroidery.com Shipping Information: Ship to: Provide a complete physical ship to address (no P.O. Boxes) and advise if commercial or residential. All shipments will be marked Residential if your P.O. does not specify otherwise. A contact name and phone # are required for air shipments. Ship via: Provide your preferred shipper, ship method and the date we need to ship by end of business day. Changes: All changes to your order must be submitted in writing; no verbal changes will be accepted. UPS: UPS makes one daily pick-up at Rockland Embroidery.  UPS is our main carrier and we have a strong relationship with both our UPS Driver and Representative.  We communicate with our representative frequently on ways to offer better service to our customers. Other Carries: Other carriers including but not limited to Fed-Ex, DHL, Trucking Companies, etc. need to be called for a pick-up.  Not all of these carriers will pick-up the same day or guarantee a pick-up date or time. Several of these carriers also charge for pick-ups, some charge a flat fee and others charge a per box fee.  International Shipping: An account number must be supplied for International Shipments.  There is a $25.00 charge for the paperwork required for international shipping. Drop Ships: Provide a list of drop ships if needed. ($5.00 per location plus shipping charges.) Tracking #'s: Tracking numbers for UPS shipments can be found on the automated shipping email at the end of  day on the requested ship date.  For other tracking #’s please contact your customer service representative via e-mail or phone. Charge Backs: Rockland will invoice any charge backs from shipping carriers due to incorrect or incomplete shipping information.  Charge Backs include but are not limited to residential versus commercial address, wrong and/or incomplete address information, dimensional weight, etc. Delivery: We cannot guarantee delivery times and are not responsible for late shipments due to carrier issues.  Rockland Embroidery is not responsible for merchandise once it leaves our facility via your requested ship method. Pallets: Product put on pallets and shrink-wrapped will be charged $15.00 per pallet. Large Shipments: Floor loading and unloading of trucks will be charged $40.00 per hour Call Tags: When your vendor sends a call tag it must contain your Company Name, P.O. Number that was issued to Rockland Embroidery and a description of product to be returned.  Please also send a confirming e-mail to your customer service representative with the above information as well as which vendor is issuing the call tag.  We cannot be responsible for matching/returning product with call tags that do not provide this information.